Senior Quality Engineer

Power your future with Qualus as our Senior Quality Engineer. The Quality Engineer actively engages in company-wide efforts to drive the Quality culture of Qualus. They strategically align with on-going business imperatives and help facilitate data-driven decisions by leadership for continuous improvement. The primary support functions include but are not limited to: process development and improvement initiatives; incident management; document management; project/job independent assessments; and metrics collection/analysis/reporting. Must be able to work independently in primary focus areas, as assigned by the Director of Quality.

• Collaborate with organization stakeholders to develop and/or improve Operations Manual processes leading to a positive and measurable impact on the overall performance of the service-based company
• Lead Incident Analysis Teams in accordance with established procedures aligned with principles of Advanced Error Reduction in Organizations (AERO).
• Conduct trending and systemic analysis of Quality Key Performance Indicators (KPIs) and Reportable Incidents using MS software products and other business intelligence tools. Present results to leadership.
• Participate in the development of Quality processes and procedures and support the continuous improvements efforts related to these documents.
• Partner with Operations and Support Services Leaders to accomplish Quality objectives and build value for Qualus, its valued client base and owners.
• Oversee the routine management and improvements of the Qualus incident tracking tool, iTrak.
• Interface with clients (internal/external), as required, to ensure quality expectations are achieved.
• Support operational efforts to qualify subcontractors in accordance with documented standards.
• Participate in contractual reviews to assess Quality requirements, identify risks, and provide specific recommendations on mitigation strategies.
• Participate in weekly meetings and take ownership of Quarterly objectives and Weekly To-Dos, as assigned, with objective to complete on-time; be prepared to discuss and contribute to solutions for identified issues in the weekly meetings. Understand principles of EOS-Traction business operating system.
• Be solutions partner with Operations Leaders to implement processes and systems that aid operational performance and scale with the business.
• Provide Green/Black Belt facilitation support for company-wide improvement initiatives.
• Coach, mentor, and provide daily direction, as assigned by Director of Quality, for junior-level Quality Engineers (I and II).
• Understand IEEE, ISO, and other applicable quality standards and regulations.
• Other duties and responsibilities, as assigned.

• MS Teams, SharePoint, Visio, Document Management, Data visualization software.
• Proven skills in communicating effectively, facilitating group processes; and technical writing.
• Demonstrated capabilities working in a transactional process environment; and ability to establish and maintain effective and productive working relationships with client and vendor.
• Demonstrated competency of quality principles, process improvement functions and tools, organizational effectiveness, and statistical analyses.
• Experience with Tableau, and/or Deltek, preferred.
• Team leadership abilities.
• Bachelor of Science degree required.
• ASQ Quality Improvement Associate or higher.
• Six Sigma Green Belt or higher quality professional.
• Human Performance and Operational Performance Excellence Experience.
• ISO 9001 certification experience.