Account Executive

Qualus is a leading provider of specialized engineering and technical field services. We offer competitive benefits as well as in-house career and professional skills development through QualU, while providing job opportunities in power systems engineering, field services, and turnkey project management

Job Overview:

The Account Manager is an integral part of the Qualus strategy and maintains and expands relationships with strategically important Clients. Assigned to one or more key accounts, the Account Manager is responsible for pipeline management, relationship management and strategic account planning, while maintaining Client satisfaction as measured by repeat business, meeting revenue goals and Tier Level progression. The Account Manager represents the entire range of services Qualus offers to a specific account however also supports service line leads assigned to that key account as well. The Account Manager will lead the account planning cycle and ensure that the clients’, needs and expectations are met by the company. The Account Manager position will report to the Vice President of Account Management.

• Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
• Collaborate with customer technical support team to understand needs and promote different lines of business such as P&C Design Engineering, Settings Engineering, testing and commissioning.
• Collaborate with customer and set up contracts for services.
• Develop or help develop line cards that highlight company’s experience in different lines of businesses and visit clients and present to them the company’s capabilities and pricing model.
• Attend conferences, review IEEE standards, review NERC and FERC orders to understand future needs of utilities and the direction of the industry.
• Present solutions to clients and offer our services to help them be compliant to their respective regulatory body.
• Confer with customers and engineers to assess equipment needs and to determine system requirements and provide insight to customers by providing knowledge to guide customers as they navigate alternatives.
• Deliver new insights and connect experts to the customer while respectfully challenging the status quo.
• Prepare and deliver technical presentations that explain products or services to customers and prospective customers.
• Recommend alternative material suppliers and/or improved materials or machinery to customers, documenting how such changes will lower costs, minimize delays, or increase production.
• Maintain weekly sales forecasting reports.
• Document account activities, generate reports, and keep records of business transactions with customers and suppliers
• Research and identify potential customers for products or services.
• Develop yearly sales plans, review and update sales plan quarterly, to introduce products in new markets.
• Attend trade shows and seminars to promote products or to learn about industry developments.
• Attend company training seminars to become familiar with product lines.
• Train team members in the customer applications of technologies such as FERC 881
• Sell products requiring extensive technical expertise and support for installation and use, such as computer systems software
• Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment.
• Troubleshoot and diagnose problems with equipment installed by the company.

• Ability to develop sales strategies, to provide insight to customers by navigating options and alternatives, and coordinate activities involving multiple functions across a variety of businesses.
• Possesses strong analytical and communication skills to determine, evaluate, and report reasons for success or failure of sales efforts. Anticipates market changes, and forecasts and is capable of communicating changes in customers' buying patterns and service requirements.
• Possesses an understanding of customer and company’s organizational structure as well as emotional intelligence to determine when escalation is required, as well as the ability to anticipate roadblocks and alert internal & external stakeholders appropriately.
• Understand that failure to properly analyze requirements or guide related sales efforts are likely to significantly impact the organization's objectives and customer relations.

Qualus is an Equal Opportunity Employer. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in locations where we operate.

At Qualus, we believe everyone has value; and that the diversity and inclusion among our teams is what sets us apart for optimal success. We put people first because we care. Accommodations are available for applicants with disabilities. For details, view a copy of the Qualus Equal Opportunity and Affirmative Action Policy Statement here.