IT Specialist

Power your future with Qualus in our Information Technology department as an IT Specialist. The IT Specialist is a vital member of the Qualus support team and plays a pivotal role in providing technical services and support for our internal customers. Apply now and join the Qualus team!

The primary function of this role is to provide technical support for incoming requests via telephone, email, and self-service portal inquiries from all Qualus offices and those who work in the field.  Under leadership of the IT Supervisor, the IT Specialist supports Qualus on-site and remote users by diagnosing and resolving hardware, software, connectivity, performance, and operational problems in our IT infrastructure. This is a customer facing role and the individual in this position must have a service-oriented approach when working with other facets of the organization that drive our highly successful business. This position may require after-hours work as determined by needs of the business.

• Manage Tier 1 Service Desk inquiries, updates, status, and escalations using an online ticketing system and phone support
• Provides support for Windows 10 and Windows 11 desktops, laptops, and network equipment
• Escalates issues and acts as a liaison between users and appropriate upper tier support if unable to resolve problems or remove barriers to resolution
• Demonstrates adaptability and flexibility in a fast-growing environment by being receptive to change
• Assist with modifications/upgrades to systems, networks and infrastructure and be available for overtime as required to meet business needs
• Identifies repetitive patterns of technical issues, resolution opportunities and communicates suggestions to leadership to increase organizational performance, efficiency, and effectiveness
• Support audio and video equipment in conference rooms and provide troubleshooting for remote staff
• Delivers world class customer service by positively engaging with each customer in a professional and friendly manner to ensure a consistent high degree of customer satisfaction
• Assist with provisioning, imaging and configuration of new equipment when needed to be deployed to internal users
• Assist with managing hardware and software inventory as requested
• Assist with implementation and support of IT projects as needed
• Possesses proficient knowledge in troubleshooting various technologies such as hardware, software, connectivity, and mobile devices
• Other duties as assigned

• Associate degree in related field or equivalent work experience
• Minimum of 3 years’ experience working in an IT Service Desk, call center, or customer facing role
• Windows 10 system and server administration
• O365 administration (Exchange on prem and cloud, Teams, SharePoint, OneDrive)

HIGHLY DESIRED SKILLS:

• Azure configuration and administration
• Experience with or strong knowledge of VMware, Single Sign-On (SSO), 2FA/MFA.
• Experience programming VoIP telephony systems
• AutoCAD and designer applications
• Wi-Fi/AP configuration, security, and support
• System Center Configuration Manager (SCCM)
• BitLocker or other encryption technologies
• Carbon Black or other end point protection

Qualus is an Equal Opportunity Employer. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in locations where we operate.

At Qualus, we believe everyone has value; and that the diversity and inclusion among our teams is what sets us apart for optimal success. We put people first because we care. Accommodations are available for applicants with disabilities. For details, view a copy of the Qualus Equal Opportunity and Affirmative Action Policy Statement here.